In the Microsoft Remote Desktop app on Mac OS X (from the Mac app store), I can't figure out how to take a screenshot. The alternative remote desktop keyboard shortcuts that worked on older versions of remote desktop (like Ctrl+Alt+Plus Key(+)) don't seem to work on this version.
Support Matrix Please note: Before you attempt to connect to UMKC resources remotely, please make sure your operating system (Apple OS X) has all applicable security updates installed. To connect to your campus Windows PC from a Mac you will need to use the for Mac version 10.1.8 (or higher). If you are using a university-owned Mac, you may already have this app installed. Please contact the Technology Support Center or your IT Liaison if you have questions about using this software on a university-owned Mac. Supported Default Icon Client Name Microsoft RDP v10 Microsoft RDP v8 Apple RDC.
Mac OS X Remote Desktop Connection Instructions • Open the Microsoft Remote Desktop application • Click the ' +' icon • Select Desktop • Click Show More • For PC Name, enter the name of the remote computer to connect to. If you are unable to determine the name of your campus (office) computer, contact the or your • For User Account, click ask me every time to change the setting • Click Add User Account • For User Name, type ‘umkc-users ’ followed by your UMKC Username (e.g.umkc-users doej) • For Password, type your UMKC Username Password.
Note: you will need to update your Remote Desktop settings every time you change your UMKC Username password. • Click Save • For Friendly Name, enter the PC name • Click on no gateway to change the setting • Select Add Gateway from the dropdown • For Server Name, enter tsg.umkc.edu • For User Account, click Use Desktop User account • Select your UMKC username from the list • Click Save • Click Save again • To initiate the connection, double click on your PC Name tile • Click Show Certificate • Click Always Trust to prevent seeing this warning again for the PC specified • Click Continue If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.
You are now connected!
Hi Gordan, Thank you for providing us the opportunity to assist you. I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. Are all the device drivers updated specifically network drivers? As per the issue description you are facing issue in using Remote desktop connection feature on your computers. There might be a chance that some Remote desktop connection (RDC) settings get corrupted or the services responsible for the connection are not running. To get started, we need to make sure a few things are setup properly, otherwise you will pull you hair out trying to figure out why Remote Desktop is not working. On the Windows 10 machine you want to remote desktop into, you need to make sure the user account has a password. You also need to make sure your account is an administrator account on the system.
You have to make sure the firewall on Windows 10 allows remote desktop to the machine. You have to enable remote desktop in the System settings. I will go through each of these steps so that you can see exactly what needs to be done in order to properly get remote desktop working.
First, make sure you set a password for your administrator account. Once you have done that, go to Control Panel By pressing Windows key + X and selecting Control panel and click on Windows Firewall. Click on Allow an app or feature through Windows Firewall and then you will scroll down until you see Remote Desktop. Make sure the box is checked. Make sure it’s only enabled for the Private network, you don’t want anyone in the world being able to remotely connect to your computer! Once you have done that, we can go to Control Panel and click on System.